In Focus
Nexidia ESP Simplifies Speech Analytics Implementation
Provides automated intelligence from contact center data
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Nexidia's ESI—Capture and ESI—Monitor
Improve agent performance with real-time call capture and analysis Read More: ESI—Capture and ESI—Monitor
First Call Resolution - See Nexidia's complete FCR analysis tools
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What People are Saying
Nexidia is a frontline tool that we and our partners use to improve operations, resulting in increased worker productivity, reduced AHT, and significant cost savings.
Elizabeth Orth
Director of Customer Impact, EarthLink
Recent Success Stories
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| Ventura Video Testimonial A UK outsourcing company helps customers balance efficiency and customer service with analytics. |
 | EarthLink Video Testimonial Speech analytics helps improve contact center process and quality. | |
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 | Blue Cross NEPA Case StudyA health insurance company turns to analytics in search of the reason behind sky-high call volumes. |
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