Verizon’s multi-year contract leverages Nexidia’s Managed Analytic Services team and OnDemand hosting to deliver measurable business results across the enterprise.
"We are excited about Nexidia's multi-channel offering because we believe it will give us a more comprehensive view of our customer interactions."
"With real-time capability in Nexidia's software, our mutual customers can rapidly benefit from the intelligence gathered in the contact center to improve operations and the customer experience."
"Nexidia provides us with the business intelligence needed to make sure that our business processes and customer service offer the best solution for our policyholders."
Nexidia is helping drive Comcast’s commitment to deliver a consistently positive customer experience.
"With Nexidia, we are able to dramatically increase the volume of calls reviewed and conduct quality monitoring with a much more rigorous set of data."
"We turned to speech analytics for a higher degree of visibility over call volume patterns and trends."
"Speech Analytics has such a proven success in Apex that it was just common sense to bring it into the Cabot Financial business."
"The Nexidia Analytics OnDemand program provides the best analytics solution available, at a cost effective, quick and easy way for us to begin analyzing our member interactions."
"We will be better equipped to further understand customer needs, as well as pinpoint opportunities to enhance the effectiveness and efficiency of the entire service experience."
"By working with Nexidia's Managed Analytic Services Team, we've been able to quickly get to the root causes of key customer issues and identify areas to improve."
"Nexidia is a frontline tool that we and our partners use to improve operations, resulting in increased worker productivity, reduced AHT, and significant cost savings."
"The QuickStart program was very smooth; as a result we were able to make effective changes to our contact center operations, delivering over $1M in cost savings."
"Nexidia’s Dialogue Search enhances our standard metadata search to ensure our customers find the best possible assets for the job."
"For us, speech analytics is fundamental to both our company philosophy and corporate growth."
"Nexidia’s Dialogue Search allows our customers to easily and precisely find the material they’re looking for."
"Nexidia has proven that they are the type of company that can really partner to help in operationalizing call intelligence to deliver pertinent, relevant results."
"Nexidia improves agent effectiveness on the phone, increases revenues collected, and helps build company growth."
"Nexidia is the perfect solution to provide visibility into agent performance, as well as the specific information needed to give individual, effective coaching when needed."
"Nexidia is the perfect solution to ensure consistent quality and compliance, which in turn protects our revenue and ensures growth, maintaining our leadership in the industry."
"The POC engagement proved the business case, and Nexidia’s hosted service enabled a smooth transition to an onsite installation."
"The QA process became a bouquet of roses for us because we now have so many opportunities to look at things in a very different way."
"We know that speech analytics will give us a better understanding of why both members and providers call."
"Nexidia’s Speech Analytics enables us to demonstrate regulatory compliance on 100% of our calls."