In Focus
Nexidia ESP Simplifies Speech Analytics Implementation
Provides automated intelligence from contact center data
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Nexidia's ESI—Capture and ESI—Monitor
Improve agent performance with real-time call capture and analysis Read More: ESI—Capture and ESI—Monitor
First Call Resolution - See Nexidia's complete FCR analysis tools
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What People are Saying
We are excited about our collaboration with Nexidia, which will provide additional depth and breadth to our dynamic video experience.
JoAnne Kennedy
VP of Technology, MSNBC.com
Recent Success Stories
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| Ventura Video Testimonial A UK outsourcing company helps customers balance efficiency and customer service with analytics. |
 | EarthLink Video Testimonial Speech analytics helps improve contact center process and quality. | |
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 | Blue Cross NEPA Case StudyA health insurance company turns to analytics in search of the reason behind sky-high call volumes. |
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