Nexidia

"By working with Nexidia's Managed Analytic Services Team, we've been able to quickly get to the root causes of key customer issues and identify areas to improve."

Nancy Sakran
Director Customer Service,
Excellus BCBS

"Nexidia’s Speech Analytics enables us to demonstrate regulatory compliance on 100% of our calls."

Steve Mound
Chief Operating Officer, APEX

"The POC engagement proved the business case, and Nexidia’s hosted service enabled a smooth transition to an onsite installation."

David Howe
Project Manager, Ventura

"With Nexidia, we are able to dramatically increase the volume of calls reviewed and conduct quality monitoring with a much more rigorous set of data."

Jeff Prete
General Manager, Page One Ventures

Verizon’s multi-year contract leverages Nexidia’s Managed Analytic Services team and OnDemand hosting to deliver measurable business results across the enterprise.

"The QA process became a bouquet of roses for us because we now have so many opportunities to look at things in a very different way."

Mike Trotter
Vice President of Customer Experience, Vonage

"With real-time capability in Nexidia's software, our mutual customers can rapidly benefit from the intelligence gathered in the contact center to improve operations and the customer experience."

John Hernandez
Vice President and GM,
Cisco Customer Contact Business Unit

"We turned to speech analytics for a higher degree of visibility over call volume patterns and trends."

Bob McDonald
Director Customer Service, Blue Cross NEPA

"The QuickStart program was very smooth; as a result we were able to make effective changes to our contact center operations, delivering over $1M in cost savings."

Maria Darras
Director of BlueCard Operations, BCBSTN

"Nexidia has proven that they are the type of company that can really partner to help in operationalizing call intelligence to deliver pertinent, relevant results."

Lynn Costlow
Vice President of Customer Service,
U.S. Cellular

"Nexidia is a frontline tool that we and our partners use to improve operations, resulting in increased worker productivity, reduced AHT, and significant cost savings."

Elizabeth Orth
Director of Customer Impact, EarthLink

Time Warner Cable benefits from an enterprise-wide, on-premise deployment combined with Nexidia’s Managed Analytics Services to drive results.