May 17, 2010
Leading analyst firm validates technological innovation and customer value of company’s speech analytics solution
ATLANTA, GA – May 17, 2010 – Nexidia, the market-leading provider of audio search and speech analytics solutions, today announced that industry research and consulting firm Frost & Sullivan named it as the recipient of the 2010 North America New Product Innovation Award in the Speech Analytics category. Frost & Sullivan evaluated the company’s Enterprise Speech Intelligence (ESI) speech analytics solution and its supporting components.
The Frost & Sullivan Award for New Product Innovation is presented annually to the company that surpasses the competition based on the following criteria: (1) Innovative Element of the Product; (2) Leverage of Leading Edge Technologies; (3) Value-Added Features/Benefits; (4) Increased Customer Value; and, (5) Customer Acquisition/Penetration Potential. To support its evaluation of best practices across multiple business performance categories, Frost & Sullivan’s analytical decision-making matrix compares companies’ performance relative to each other with an integration of quantitative and qualitative metrics.
In the report, Frost & Sullivan scored Nexidia higher than its competition in all five of these critical areas. Some excerpts from the report include:
“For these awards, we focused on how end-user companies are gathering intelligence from unstructured voice data to improve customer satisfaction levels,” said Keith Dawson, principal analyst in Frost & Sullivan’s North America contact center practice. “Nexidia continues to lead innovation in the area of speech analytics. The company has successfully launched new modules on top of its core ESI product, and now offers customers the ability to pick and choose functionality according to their own specific needs. Nexidia’s clients have signed on with a vendor that is proving to be an integral partner to companies serious about accelerating customer service through speech analytics.”
“At Nexidia, we’ve built our reputation on driving innovation and developing new products to meet market demand,” said John Willcutts, president and chief executive officer of Nexidia. “This recognition by Frost & Sullivan reinforces that customers respond to technology that solves real business problems, translates into return on investment, and that keeps pace with their evolving needs.”
For more information about this award, click here.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages almost 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com/.
Nexidia is the audio and video search company with patented technologies and breakthrough applications that enable customers to quickly gain new insight, build competitive advantage and realize the amazing possibilities now discoverable in audio and video content from contact centers, media outlets, government intelligence and legal discovery. For more information, please visit http://www.nexidia.com/.
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