ATLANTA, GA– August 17, 2015 – Nexidia, a leading provider of customer interaction analytics solutions for business transformation, announced today that Speech Technology Magazine has awarded the company with a 2015 Star Performer Award. This marks the ninth consecutive year the company has earned recognition from the publication. The award will be presented during the SpeechTek 2015 Conference at the New York Marriot Marquis August 17-19.
Speech Technology magazine’s Star Performer Awards honor the industry’s biggest “speech technology innovators.” Nexidia joins other world-class technology companies as 2015 Star Performers. Speech Technology singled out Nexidia for its application of Neural Phonetic Speech Analytics and for “raising the bar on speed, accuracy, and the richness of content available through speech analytics.”
“The Star Performer Awards are designed to recognize companies that are making a significant contribution to the speech analytics industry and, most importantly, to their customers,” said David Myron, editorial director of Speech Technology. “We are pleased to award Nexidia a 2015 Star Performer Award for their exceptional innovations during the past year."
The award highlights Nexidia’s expanded use of neural networks to enhance its core product, Nexidia Interaction Analytics. Additionally, advancements to Nexidia’s real-time product, Nexidia Scan and Agent Assist, along with the introduction of Nexidia Advanced Compliance Management, solidifies Nexidia’s position as the leader in the interaction analytics marketplace.
Nexidia’s success in the industry has accelerated due to its advancements in sentiment detection that allows reviewers to better understand the context of audio based on acoustics and detected phrases, as well as the ability to leverage other sources of data such as texts, emails, and transcribed conversations to further strengthen phrase recognition output.
“As a best-of-breed interaction analytics provider, Nexidia has rightfully earned a reputation for constantly pushing the envelope relative to innovative applications in the customer service, regulatory compliance, financial services, legal and other dynamic market segments,” said Saddletree Research Chief Analyst, Paul Stockford. "This award validates Nexidia’s efforts to consistently innovate and bring creative, cutting-edge analytics solutions to the markets it serves.”
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit www.nexidia.com.
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