Nexidia

In the News

Published articles for the current year are shown here. For prior year articles please click on the appropriate link to the left.

• Mar. 02, 2010 - Press Release

  Nexidia Named 2010 CRM Service Rising Star by CRM Magazine

• Mar. 01, 2010 - Published Article

  The 2010 CRM Service Awards: Rising Stars -- Nexidia (The Wordsmith)

• Feb. 09, 2010 - Published Article

  Using Analytics to Improve IVR/Speech Rec Effectiveness: Nexidia

• Jan. 28, 2010 - Press Release

  Nexidia and HyperQuality Offer Joint Solution to Deliver Unparalleled Customer Service Insight and Quality Assurance

• Jan. 13, 2010 - Published Article

  Quality of Agents Maximized with Nexidia Speech Analytics

• Jan. 12, 2010 - Published Article

  Nexidia Seeks to Put Quality in Speech Analytics

• Dec. 15, 2009 - Press Release

  Nexidia Launches ESI—Quality Application for Contact Centers

• Dec. 03, 2009 - Published Article

  Analytics Pays Off in the Contact Center

• Nov. 24, 2009 - Published Article

  Using Voice Recordings to Coach Call Centre Staff

• Nov. 23, 2009 - Published Article

  BCBSTN Taps Analytics to Learn to Listen Better