Nexidia

Nexidia Unveils Workbench 6.0, Next Generation Software Development Environment for Speech Analytics Solutions

Apr. 20, 2009

Powerful real-time analysis, enhanced search and automatic audio classifiers add to industry-leading performance for speech applications

ATLANTA, GA. - APRIL 20, 2009 - Nexidia, the market-leading provider of audio search and speech analytics solutions, today announced the release of Workbench 6.0, the next generation of the company's core software development environment. As the foundation for all of Nexidia's applications-currently in use by hundreds of customers worldwide, including call center operators, government & regulatory organizations and rich media providers-Workbench 6.0 builds on the company's patented phonetic indexing and search technology, with new features and improved processing performance that demonstrate the company's strength in developing speech analytics solutions that address real business requirements.

Coupling internal research and development with direct customer feedback, Nexidia has added a number of new features into Workbench 6.0, including:

• Powerful Real-Time Analysis - Building on Nexidia's unprecedented scalability for audio processing, Workbench 6.0 introduces a new scanning engine which can now simultaneously monitor and search up to 1000 audio streams in real-time on a single server. As a result, high volume applications can be developed to capture and analyze audio directly from the switching environment, bypassing the need to use legacy call logging equipment. With a low-latency response of only 800 milliseconds, contact centers can tie this feature to their internal knowledge base and automatically provide guidance to a customer representative while a call is ongoing, resulting in more efficient handling, lower costs and improved customer service.

• Automatic Search Enhancement - Searching multiple sources of audio presents a challenge because the differences in the quality of recordings-such as the encoding characteristics used or the level of background noise present-can impact search precision. Workbench 6.0 now includes a system that automatically detects the characteristics in both the recordings and the search terms and defines the parameters that will deliver the most relevant results. This benefits users who work with ad hoc search tools and provides improved accuracy of search results with a simplified user interface and easier query building.

• Automatic Audio Classification - With Workbench 6.0, a broad set of capabilities can now identify specific characteristics that further classify and segment media, including the languages being spoken and other non-speech activity present. Language ID, which was introduced in Nexidia's AudioFinder application, will automatically determine which languages are being spoken in a recording and identify the segments of each language. Non-speech classifiers will detect the presence of music, silence, or other non-spoken activity, which can help identify reasons for excessive call lengths, plus add valuable metadata to rich media content. In addition, gender detection will segment recordings into different categories based on the gender of the primary speakers.

• Improved Transcript Sync - From more efficient editing of feature films to preparing video depositions for trial, there are many applications for Nexidia's patented process that synchronizes media content with its associated script. Transcript Sync automatically locates and accurately time aligns transcripts with words spoken in audio and video recordings. Newly enhanced to locate incomplete or poorly matching text within the audio, the resulting time-aligned text enables customers to leverage closed-captioning, pre-edit scripts and producer notes, providing jump-to navigation and text based editing within more content.

As a critical component to the new features in Workbench 6.0, Nexidia has more than doubled the performance of its patented audio indexing function. Nexidia can now index recorded content up to 207 times faster than real-time per CPU core, breaking the company's previous benchmark indexing speed of 83 times faster than real-time. At these speeds, customers are able to fully index well over 20,000 hours of content per day on a single server, which provides significantly lower costs for customers with large volumes of contact center calls or other media content to review and analyze.

"Nexidia's research scientists are directly involved in developing not only our core capabilities, but also the applications that utilize them," commented John Willcutts, president and CEO of Nexidia Inc. "As our new features in Workbench 6.0 show, our innovations are guided by working closely with customers across all our markets, to deliver real business value that impacts their bottom line."

About Nexidia
Nexidia is the audio and video search company with patented technologies and breakthrough applications that enable customers to quickly gain new insight, build competitive advantage and realize the amazing possibilities now discoverable in audio and video content from call centers, media outlets, government intelligence and legal discovery. For more information, please visit www.nexidia.com. Click here to test drive product demos.