To some, investing in speech analytics may seem out of reach—either too expensive or time consuming to implement. And while that may have been true in the not-too-distant past, Nexidia’s QuickStart Solutions finally deliver on the promise of powerful yet cost-effective speech analytics.

With fast and flexible deployment options, QuickStart enables your new speech analytics program to be up and running in as quickly as a few short weeks!

Nexidia’s phonetic-based technology circumvents the complex and time-intensive implementations typical of speech-to-text solutions. The result is that we offer flexible deployment options—ranging from complete onsite implementation to ongoing monthly service to software license purchase (or any combination of these options).

Schedule meeting with Nexidia to align speech analytics capabilities with your business challenges.

This initial step will begin to identify and prioritize your business’ opportunities for using speech analytics. Developing a list of key business issues that you’d like to focus on will help you and Nexidia target the project to deliver relevant results.

Nexidia will deliver a proof of concept with your data

Seeing a demo using actual recordings from your own contact center is the best way to fully understand the impact speech analytics can have in your environment and to further understand how Nexidia will align its capabilities with your particular business needs. Using Nexidia's approach, we will first categorize your recorded calls by call driver to identify the key business issues that will have the most impact on the organization -- these should be the focus of your analysis.

Establish a Pilot Project focused on one business opportunity

After seeing your proof of concept and identifying the main areas of analysis, the next step is to engage in a pilot project to determine how to successfully operationalize speech analytics in your organization. During this step, you and Nexidia will develop a scope of work to explore your use cases and understand how you can impact customer experience and sales and business opportunities. Using OnDemand, you’ll be able to leverage insights from Nexidia’s QuickStart Solutions to truly impact your overall business.

Deploy Nexidia speech analytics across the enterprise

At this point, you should have a clear understanding of how Nexidia should be deployed in your organization to deliver the results and intelligence needed to impact your business. You may choose to continue with the Nexidia OnDemand service or move towards purchasing a site license.

Speech analytics is a solution that should be used to leverage the audio assets a company already has. Digging into these day-to-day interactions is key to uncovering valuable data that can be used to better understand a company’s overall performance. With the assistance of this technology, companies will see real benefits in the form of improved efficiencies, properly categorized and analyzed recorded data from which to mine valuable business intelligence and a more positive customer experience.

Click here to contact us and find out how easy it is to get your speech analytics project started.