Nexidia's OnDemand managed service offering gives organizations the ability to leverage Nexidia's secure infrastructure to upload recorded audio for analysis and reporting. OnDemand is the delivery vehicle for Nexidia’s QuickStart Solutions and Enterprise Speech Intelligence (ESI) application.

This complete audio-video mining and analysis solution empowers all organizations - financial, ISP, manufacturing, services, outsourcers - by delivering:

• rapid access to critical business intelligence from recorded audio assets
• quick responses to peak demand for intelligence within the enterprise
• immediate support for your changing market environment - intelligence when you need it
• additional industry contact center expertise and best practice guidelines

Nexidia applies its proven approach to speech analytics by first categorizing the audio by caller intent to provide a true baseline for segmentation and analysis. By gaining a birds-eye view of your call traffic, you can quickly drill down and identify specific areas impacting customer experience and business opportunities.

And with OnDemand, customers can quickly access intelligence locked away in recorded audio without mandating expensive upgrades to their recording infrastructure, investing in additional hardware or software, or incurring additional installations on the agent desktop.

Not sure how to get started with an OnDemand engagement? Following these Four Steps to Speech Analytics Success will ensure that your contact center becomes a rich resource for delivering timely, relevant intelligence that can be used to impact your business. For more info, contact us at ondemand@nexidia.com.

Nexidia OnDemand provides unmatched speed, accuracy and sophisticated analytics solutions combined with deep in-house expertise in both speech analytics and contact centers.

Nexidia’s QuickStart Solutions for contact centers enable companies to gain immediate insight into their recorded calls in a matter of days, not months by first helping them first understand why their customers are calling, then identifying areas of real business impact for analysis.

• First Call Resolution/Customer Experience
• Sales and Business Opportunities

Companies can choose from several pre-defined areas of investigation, from self-service opportunities to customer retention, to answer specific business needs or gain far-reaching business intelligence to impact the overall organization.