Demos and Videos

Demos and Videos

Customer-centric companies depend on Speech Analytics to understand and predict customer behavior in ways never before possible."
Datamonitor

Watch Us in Action.

The following videos and demos were designed to tell the Nexidia story and give you examples of how Nexidia Interaction Analytics solves common challenges faced by contact centers like yours. 

INTERACTION ANALYTICS
OVERVIEW
PERFORMANCE MANAGEMENT
OVERVIEW

Overview Video thumbnail

Learn about the fundamentals of interaction analytics. What it is, why you need it, and Nexidia’s approach to it. (1:56)

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Performance Video thumbnail

See an overview of performance management in the contact center. Hear how it’s typically done, why that method is ineffective and then learn how Nexidia does it better. (1:50)

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PERFORMANCE MANAGEMENT
DEMONSTRATION
INTERACTION ANALYTICS
DEMONSTRATION
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Performance Demo Video thumbnail

Follow along as we show you how to measure agent  performance against Quality Initiatives you build from saved searches.  See how our scorecard dashboard lets you easily track their success or identify where they need additional coaching, and how you can use evaluation forms to complete the process. (3:34)

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Interaction Analytics Demonstration Video thumbnail

Learn how to use searches to investigate your interactions, drive reports and uncover the source of your business problem. (3:56)

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NEXIDIA ENTERPRISE ANALYTICS DEMONSTRATIONS

Nexidia Enterprise Analytics enhances Nexidia Interaction Analytics and is most often used by enterprise customers in the healthcare, communications, financial services and technology verticals for greater reporting and dashboaring capabilities. These brief overviews, which use a combination of Nexidia Interaction Analytics as well as Nexidia Enterprise Analytics, take you through the steps you’d perform to tackle real business problems. Learn how to accomplish fundamental tasks such as setting up a search and completing analysis and then see how you’ll build upon these tasks to solve commonly faced challenges.

Sales Effectiveness Video thumbnail

Sales Effectiveness

Using a healthcare company as an example, watch as we show you how to pinpoint the problem that’s causing a dip in revenue -- in this case, poor sales. We’ll then show you how uncover the best practices of agents with successful sales techniques so you can increase your close rates and overall revenue. (3:43)

Cost to Server Video thumbnail

Cost to Serve

Through a communications example, we’ll demonstrate how using Nexidia’s dashboards and reports shows you areas of your business that drive up costs. Then see how to further filter your results to uncover the root cause of the business processes and agent behaviors that have the greatest impact. (3:15)

Financial Video thumbnail

Customer Effort

This financial services example shows how to use Nexidia’s reporting capabilities to uncover and drill into the specific processes and agents that require extra effort from your customers so that you can take steps to improve the customer experience. (3:45)

 

ADDITIONAL VIDEOS

Dictionary Independence Video thumbnail

The Advantages of
Nexidia's Approach

Understand what sets Nexidia apart from other interaction analytic systems. Learn why Nexidia’s dictionary independence translates into unrestrained search and analysis and the benefits that freedom brings. (2:07)