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Knowledge Center Nexidia Analytics for Healthcare

Nexidia Interaction Analytics enables healthcare companies to unlock the business intelligence contained in their Big Data repository of customer interactions, providing critical insight into the customer journey. Nexidia Interaction Analytics leverages a technology framework that combines the best advantages of large vocabulary continuous speech recognition (LVCSR) with patented phonetic indexing and search to produce a word-level transcription, a phonetic index and customer sentiment scores. The solution uses this output to facilitate the rapid discovery of interaction content, enabling managers and analysts to uncover emerging trends, identify related phrases and categorize calls by topic.