Customer-centric companies depend on Speech Analytics to understand and predict customer behavior in ways never before possible."
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In The News.
Published articles for the current year are shown here. For prior year articles please click on the appropriate link to the left.
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Dec. 15, 2009 - Press Release
Nexidia Launches ESI—Quality Application for Contact Centers
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Dec. 03, 2009 - Published Article - Destination CRM
Analytics Pays Off in the Contact Center
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Nov. 24, 2009 - Published Article - Call Centre Helper
Using Voice Recordings to Coach Call Centre Staff
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Nov. 23, 2009 - Published Article - Insurance and Technology
BCBSTN Taps Analytics to Learn to Listen Better
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Nov. 22, 2009 - Press Release
Nexidia and Semafone Partner to Prevent Fraud and Identity Theft in the Call Centre
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Nov. 18, 2009 - Press Release
Excellus BlueCross BlueShield Selects Nexidia to Improve Customer Service and Streamline Call Center Operations
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Nov. 10, 2009 - Published Article - Speech Technology
Audio Data Liberation: How It Can Result in New Business Intelligence
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Nov. 10, 2009 - Published Article - Call Center Software
Nexidia, Merced Systems Partner, Blending Speech Analytics, PM Solutions
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Nov. 09, 2009 - Press Release
Nexidia and Merced Systems Partner to Enhance Contact Center Agent Performance
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Nov. 09, 2009 - Published Article - Contact Center Solutions Analysis
Liberate Data from Recordings: Nexidia
