Nexidia Announces Quickstart Libraries to Dramatically Speed Project Delivery, Time-to-Insight

Aug. 19, 2008

Knowledgebase of pre-defined search routines culled from cross-industry experience enables rapid, targeted business & customer insights

Atlanta, GA, August 19, 2008 -- Nexidia, the market-leading provider of audio search and speech analytics solutions, today announced the availability of Nexidia’s “QuickStart Libraries”, a knowledgebase of speech analytics search routines developed from years of experience investigating and analyzing a wide array of industry-specific business challenges. Available exclusively to Nexidia customers, the QuickStart Libraries are typically leveraged in conjunction with Nexidia’s QuickStart solution deployments and enable businesses to dramatically improve speech analytics project delivery, time-to-insight, and investment payback periods.

Culled from Nexidia’s extensive work with contact centers in such industries as financial services, healthcare, telecom and utilities, the QuickStart Libraries capture the most common types of operational and business focused search routines used in speech analytics deployments. For instance, a contact center deploying Nexidia’s speech analytics solutions can leverage QuickStart Libraries to easily identify the root causes behind key challenges such as first call resolution, service cancellations, or customer dissatisfaction. Going beyond contact center operations, the libraries also feature industry-specific queries on business issues like regulatory compliance, competitive strategy and business process improvement that enable customers to rapidly transform their contact center data into specific market, business, and customer insights.

For search parameters requiring higher degrees of customization—for example, to fit company-specific terminology—the libraries enable Nexidia customers to significantly shrink development times by building on previous search queries and routines. Combined with Nexidia’s QuickStart Solutions, flexible deployment options, proof-of-concept trials, and unparalleled scalability, Nexidia enables businesses to rapidly realize the value of their speech analytics initiatives while minimizing investment and deployment risks.

“In deployment after deployment, we’ve seen the tremendous value created by giving customers access to this wealth of knowledge capital and so we’re now formalizing this asset and key component of our service delivery,” said Mike Hutchison, vice president of professional services for Nexidia. “At the end of the day, we’re offering this asset—as well as our other service offerings such as QuickStart Solutions—to not only ensure that customers can realize the full value of their Nexidia investments, but also so they can realize that value with minimal time and risk. QuickStart Libraries give customers a head start so they can hit the ground running in a matter of days.”

About Nexidia
Nexidia is the audio and video search company with patented technologies and breakthrough applications that enable customers to quickly gain new insight, build competitive advantage and realize the amazing possibilities now discoverable in audio and video content from call centers, media outlets, government intelligence and legal discovery. For more information, please visit www.nexidia.com.