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Nexidia Selected for Membership in Genesys Partner Program
Sep. 29, 2008
Contact center applications providers collaborate to foster innovation and increase market reach
Atlanta, GA, September 29, 2008 -- Nexidia, the market-leading provider of audio search and speech analytics solutions, today announced it has been selected by Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company, for membership in the Genesys Partner Program.
Genesys is the world’s leading provider of contact center software, directing more than 100 million customer interactions every day for over 4,000 companies and government agencies in more than 80 countries. The Genesys Partner Program provides the framework for partners to leverage Genesys’ technology leadership in order to increase their own share in the growing market for contact center solutions, and is also designed for ISVs interested in facilitating technical integrations and application with the Genesys Product Suite.
With Nexidia as a member of its rich network of partners, Genesys benefits from Nexidia’s market-leading speech analytics capabilities and expertise. Specifically, Nexidia’s technology provides powerful diagnostic tools for analyzing and managing contact center performance, in areas ranging from customer experience to live agent efficiency to customer self-service effectiveness. At the same time, membership in the Genesys Partner Program will enable Nexidia to further extend its market reach by gaining access to the large number of Fortune 1000 companies that currently use Genesys’ voice self-service platform and other contact center automation products and services.
“We are pleased to be invited into the Genesys Partner Program,” said John Willcutts, president and CEO of Nexidia Inc. “Nexidia’s strength and expertise in speech analytics provide an excellent fit with Genesys’ market-leading contact center solutions and software. Separately both companies have emerged as innovative leaders in their respective fields and together we can collectively leverage our capabilities to spur innovation and shape the new direction of the contact center industry as a whole.”
About Nexidia
Nexidia is the audio and video search company with patented technologies and breakthrough applications that enable customers to quickly gain new insight, build competitive advantage and realize the amazing possibilities now discoverable in audio and video content from call centers, media outlets, government intelligence and legal discovery. For more information, please visit www.nexidia.com.
