We know that speech analytics will give us a better understanding of why both members and providers call."
Products
Nexidia Discover
Nexidia Discover simplifies analytics implementation by providing automated intelligence from contact center data. This includes not only calls, but also multichannel data including chat, text, blogs, email and social forums.
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Automatic Topic Discovery: Companies can now quickly and easily get up and running with speech analytics by using Nexidia Discover to automatically identify the relevant topics that are occurring in their call centers. This feature eliminates the need to know what you're looking for and requires no advanced user input. 
Trend Analysis: After identifying key phrases and topics, Nexidia Discover continuously monitors the findings to provide trending reports. These reports show whether topics are increasing or decreasing in frequency across the breadth of calls coming into the contact center.
Topic Relationship Mapping: Nexidia Discover shows the relationship between identified key phrases and topics. Showing these relationships provides a fuller picture to help contact centers identify the issues causing phrases to occur repeatedly during calls.
- Rapid Implementation: Allows companies to start benefiting from speech analytics immediately, with no extensive time developing search criteria
- Timely Results: Eliminating the need for user initiated set-up ensures rapid findings
- Easily Modified: System adapts as new phraseology comes into use
- Actionable Information: Relevant results ensure that findings are meaningful and can be acted upon to achieve ROI
