Nexidia has far exceeded our expectations. Everyone across the organization benefits from the application. You don’t need analysts to use this tool."
Nexidia Enterprise Analytics
Enterprise Analytics brings greater levels of depth and understanding to intelligence contained in customer interactions. Enterprise Analytics is a new feature that provides additional reporting capabilities to Nexidia Discover, Analyze and Evaluate. These customizable reports offer powerful ways to view and interpret data to best suit departmental and company needs.
Compare Trends in Interactions: Building on the capabilities of Nexidia Discover, companies can use virtually any metadata to compare automatically uncovered interaction drivers and trends. Results can be sorted by channel, date ranges and other fields.
Customize Dashboards: Leveraging Nexidia Analyze’s abilities, reports are now extremely customizable. Save frequently used repots, receive alerts based on your preferences, and have quick, easy viewing access to the data that is most important to you and your decision making process.
Analyze Performance Against Defined Initiatives: Working from the foundation of Nexidia Evaluate, Interactive Analytics takes performance management to a higher level. Quickly see results by sites, teams, agents, programs or departments. Compare across performance goals or operational standards.
- Custom Reports: View the information the way you need it, based on your criteria. Use virtually all metadata and interaction channels to compose reports and dashboards. All metrics from Nexidia Discover, Analyze and Evaluate are available in a single application.
- Alerts: Receive custom alerts when user defined thresholds are crossed or not met.
- Timely Information: Save frequently used reports and schedule them to run and send based on user defined rules.
- Enterprise Level Reporting: Tailor reports and dashboards to specific departments and roles. See the information most critical to your business decision making process. Intelligence from interactions can now go beyond the contact center and be used by departments such as marketing, product development, and sales.
