Language Assessor is a very useful tool."
Nexidia Language Assessor
Measuring the speaking skills of potential customer service representatives is critical when hiring agents for the contact center. Nexidia helps to automate this screening process with Language Assessor.
Built on Nexidia’s patented phonetic based technology, Language Assessor compares candidates’ recorded reading of a script to the phonetic standard of the specified language, measuring the quality of pronunciation and fluency.
Language Assessor evaluates language proficiency early in the hiring process, but also identifies opportunities for ongoing targeted training and ensures objective, consistent assessment of language skills.
Automated System: Measuring and scoring recordings based on pronunciation, abilities, pace of conversation and fluency of speech is performed automatically.
Advanced Reporting: Results are viewable in easy-to-read reports so hiring managers can quickly get a sense of a candidate's performance.
- Save Time: Conduct automated language assessments on hundreds of candidates in minutes
- Save Money: Reduce costly hiring mistakes through better screening
- Improves Customer Service: Ensuring representatives are as efficient and effective as possible
