Nexidia

Improve your contact center operations with Nexidia’s advanced speech analytics solutions.

Enterprise Speech Intelligence (ESI) 8.0, the next-generation version of Nexidia's award-winning speech analytics solution, offers revolutionary visual reporting and analytics to categorize calls, analyze volume and talk time, identify trends and deliver root cause analysis. Featuring new, fully integrated first call resolution (FCR) analysis tools that offer deep insight into the most critical metric impacting operations costs and customer experience.

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Additionally, the Nexidia ESP feature provides automated analysis that serves as a starting point for ESI, simplifying speech analytics for rapid implementation and relevant business results—right out of the box. From high-level overviews to detailed drill-downs, Nexidia provides proactive speech intelligence that helps you make more timely business decisions.

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