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Automatic topic discovery 
Trend analysis
Topic relationship mapping
- Minimal time and monetary investment needed
- Get started without knowing what you're looking for
The world’s fastest, most accurate audio search solutions.
Nexidia's flagship product, Enterprise Speech Intelligence (ESI), has a robust set of components enabling companies to use speech analytics in all phases of the business process. These phases include early discovery where call trends and key focus areas are discovered, in-depth analysis, and performance management where agent behavior is related back to established initiatives. These flexible, cost-effective solutions deliver results using the fastest indexing speeds and highest accuracy speech analytics solution in the industry. To learn more about each specific component, use the links below.
Nexidia ESP simplifies speech analytics implementation by providing automated intelligence from contact center data.
- Call categorization - group calls into key subject areas for segmentation and analysis
Root cause analysis - automated discovery of call drivers
Advance reporting - fast, high-level overviews with drill down capability
Forensic search - conduct ad-hoc searches across body of data
FCR analysis - custom reports target most common repeat call topics and ahts and relationship mapping link cause and effect between reason for initial call and subsequent calls
- Fast and Scalable: Delivers the fastest available indexing speeds in the industry - Using just one server, you can process more than 20,000 hours of audio data per day, and can integrate multiple servers together to double or even triple this capacity.
- Extremely Accurate: Nexidia enables you to search and find what you want- all without extensive training, large dictionaries, or vocabulary updates. You'll get contextually relevant results more quickly using proximity searches that highlight content spoken within a specified timeframe of other words, and using Boolean terms like AND, OR and NOT.
- Multiple Language Support: Effectively search audio data in any of 35 supported languages. Get accurate results regardless of speaker's gender, age, dialect, accent, or speaking style.
- Lower TCO: By eliminating expensive hardware, Nexidia delivers the lowest total cost of ownership of any speech analytics system. And because we deliver the fastest, most relevant results, you get a return on your investment faster.
- Easy to Integrate: Nexidia integrates easily with existing platforms, including switching environments and legacy call recording platforms. Our core technology is based on an open systems framework, enabling our system to work with virtually any audio data.
User-Defined Quality Initiatives: Track progress against corporate, strategic objectives. Calls can be categorized, then traced to an agent and automatically scored against a user-defined metric relative to that category.
Drill Down Capability: Ensures that actual audio is always a click away.
Easily Read Dashboards: Results can be seen at a glance. Allows supervisors to see how goals are being met by the company, by the team or by the specific agent.
Customizable Assessments: Scoring can be performed on all recorded calls or ones that meet specific criteria. Forms integrate with existing coaching tools so action plans can be quickly set.
- Flexible Solution: Allows for quick changes, expansion and integration.
- Manage Performance: Allows contact center performance to be managed more accurately against corporate objectives
- Timely Feedback: Receive results in near-real time enabling prompt coaching and training
- Increase Accuracy: By utilizing 100% of calls, monitoring is no longer based on small sample sizes so trends can be analyzed
- Decrease Training Dollars: Target training to specific agents for specific objectives versus a blanket approach
- Increase Retention: Make each agent more a more successful, valued team member
- Improve Customer Service and Loyalty: Provide a better customer experience through improved agent performance
- Extractor API allows for direct interface into either a traditional switching environment or VoIP networks
- Records calls and meta-data directly from the switching environment
- Stores data in standard file system architecture
- More efficient and streamlined speech analytics processing by bypassing the need for legacy call recording platforms
- Lower total cost of ownership
- Access to voice data directly from source
- Provides results in near real-time
- Defined API set integrates with CRM systems and knowledge bases
- Real-time info and alert triggers
- Back-end analysis of recorded calls directly incorporated into live call stream
- Real time screen info provided to agents based on actual conversation that is occurring
- Reduction in AHT
- Increase in sales by making agents aware of cross-sell, up-sell information
- Improvement in FCR by ensuring agents have info needed to correctly address issue
Language Assessor measures the quality of pronunciation and fluency and conducts preliminary evaluations on hundreds of applicants within a matter of minutes.
Automated system for measuring and scoring recordings based on pronunciation, abilities, pace of conversation and fluency of speech
Advanced reporting of results
- Saves time by conducting automated language assessments on hundreds of candidates in minutes
- Reduces costly hiring mistakes through better screening
- Improves customer service by ensuring representatives are as efficient and effective as possible
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