As regulations for the Heathcare industry continue to evolve under the Affordable Care Act, healthcare providers have to pay more and more attention to proper compliance procedures. From proper pause/resume practices to ensuring that your agents are providing the correct information in a timely fashion, your healthcare company has the potential for more compliance breaches than ever before. With so much information flowing into and out of your contact centers, how are you to ensure that your company is following the regulations?
Nexidia Analytics provides you with the ability to monitor each and every customer contact that comes into your company allowing you to pinpoint the areas that are working and the faulty processes that need to be addressed. From charting a customer's journey to ensure that they are receiving the help they need, when they need it, to quantifying agent performance, Nexidia can provide you with the solutions to help your company remain compliant and service your members better than ever imaged possible. With Nexidia Analytics, your company will have the ability to:
Learn about Nexidia's products and services and how you can become a hero to your customers.