Nexidia Language Assessor enables organizations to automate language assessment as part of new customer service representative recruiting and ongoing training. A first of its kind, Nexidia Language Assessor automates a large portion of the labor intensive language skills assessment process, while ensuring consistent application of language standards.

Based on Nexidia’s patented technology, Nexidia Language Assessor compares candidates’ recorded reading of a script to the phonetic standard of that language, measuring the quality of pronunciation and fluency. The technology reviews, scores and ranks the recorded data, ultimately assisting companies with their preliminary evaluation of hundreds of applicants within minutes. Call centers will also be able to use the technology for ongoing training to assist representatives’ language skills by showing exact areas where improvement is needed.

Language Assessor is available in all 33 languages supported by Nexidia.

How it works:

• Call center applicants first read scripted paragraphs of text which are recorded. These scripts/ questions include common language as well as words/ phrases that are known to be problematic based on the applicant’s native language.
• Language Assessor evaluates the recordings and automatically scores each applicant on their pronunciation abilities as well as fluency of speech, ultimately assisting companies with their preliminary evaluation of hundreds of applicants within minutes.
• A score is produced for each applicant based on a combination of measured skills, and results are presented back to the user.Users are therefore able to rank applicants from highest to lowest score in all areas in order to focus on the best candidates.