As regulations and policies across industries expand, it is more vital than ever that your company remain as vigilant as possible to breaches or lapses. From confirming your company’s agents are following internal guidelines to ensuring external regulations are being met, finding a proactive approach to compliance is more important than ever. The sheer amount of information flowing into and out of your company makes finding each and every issue an extremely daunting task.
With the help of Nexidia Analytics your company will be able to listen intelligently to each and every contact your company has with your customers. You’ll have the ability to search those interactions to find the times when agents said too much or too little and begin the process of both fixing the current issues and heading off the future ones. With Nexidia Analytics your compliance teams will be able to:
Utilize historical data analytics to quantify and measure current agent adherence
Monitor agent interactions, search for any phrase, at any time, and utilize the phrases in issue resolution and training exercises
Incorporate real-time monitoring and alerting through Nexidia Scan and Agent Assist to reinforce required behaviors
Confidently know what’s in the audio and ease the anxiety associated with an audit
Learn about Nexidia's products and services and how you can become a hero to your customers.