PRODUCTS & SERVICES

Recorded audio sources, such as contact center interactions, commercial television, radio broadcasts, and recorded focus group sessions provide organizations with tremendous customer and market intelligence. Obtaining insight into this information asset enables forward-thinking organizations to integrate the customer voice into their business, enabling them to:

• impact customer satisfaction
• improve product offerings
• reduce operational costs
• identify and maximize revenue opportunities
• monitor adherence to internally or externally regulated processes
• leverage rich media content by provide search capability
• streamline the audio-video editing process
• catalog rich media library content
• deliver relevant, timely search results to your consumers

The Nexidia solution is comprised of five products and a service offering:

• Nexidia Enterprise Speech Intelligence (ESI) - enables users to visualize large volumes of audio analysis results, identify trends, correlate data and listen to relevant conversations to support a more in-depth analysis.
  
  
• Forensic Search - delivers ad-hoc and extensive drill-down capability for the legal and regulatory community. Business analysts and researchers can conduct searches on all types of audio content for the legal record.
  
  
• Developer Edition - provides content creators and aggregators with the ability to rapidly deliver rich media search capabilities to their consumers through the web.
  
  
• Language Identification (LID) tool - gives users an automated way to identify and categorize the spoken language used in an audio segment by providing the ability to rapidly distinguish between disparate languages and custom language models.
  
  
• Nexidia OnDemand - a managed service that gives organizations the ability to leverage Nexidia’s secure infrastructure to upload recorded audio for analysis and reporting via our OnDemand portal