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Contact Center Best Practices in Speech Analytics
 Speech analytics has earned its place in today’s arsenal of business intelligence and performance management tools. The critical success factor now is to have a proven set of best-practices for implementing speech analytics in a given business environment. The benefits of speech analytics can be categorized into three major areas:
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Improve Operational Efficiency
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Enhance Customer Experience
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Deepen Market and Business Intelligence
.................................................................................... Effective Search of Large Audio Archives Using Query Writing
 When searching audio archives for occurrences of individual words and simple phrases in a wide range of languages, Nexidia Phonetic Search offers robust and highly efficient capabilities. However, performing highly focused searches that identify more directly relevant audio requires the ability to express queries using multiple search phrases with complex logical and positional relationships.
.................................................................................... Legal/Audio Discovery  Introduction to Audio eDiscovery
 Description: The recent Amendments to the Federal Rules Of Civil Procedure (FRCP) specifically define sound recordings as a type of “electronically stored information” (ESI) that is subject to the same identification, preservation, disclosure, and production requirements as word processing documents, email, or any other kind of ESI. The new provisions may catch litigants unprepared to take the mandatory actions that apply to audio or to comply with the new deadlines for developing a comprehensive e-discovery plan. Some litigants may violate the discovery rules by failing entirely to identify sound recordings.
.................................................................................... E-Discovery: Defusing the Audio Content Time-Bomb
 Recent changes to federal rules of civil procedures that now specifically include sound recordings under disclosure and production provisions are catching many litigants unprepared, either rushing to produce recorded information, or failing to identify pertinent sound recordings. The ability to cost-effectively search, locate and produce information from audio files is more and more becoming key to a successful defense, prosecution - or even a settlement, with most civil cases in the United States settled after discovery.
.................................................................................... Defending the Accuracy of Phonetic Audio Search in Civil Discovery
 Description: Discovery of audio recordings requires new technologies to meet discovery requirements, just like other forms of “electronically stored information” (ESI). However, there are no standards by which litigants or courts measure how well any search and retrieval methods – old or new – actually perform. Users of new search and retrieval technologies are concerned that they will be called upon to demonstrate that any technology for discovery is “defensible”.
.................................................................................... Government Automatic Language Identification of Audio
 When searching audio archives for occurrences of individual words and simple phrases in a wide range of languages, Nexidia Phonetic Search offers robust and highly efficient capabilities. However, performing highly focused searches that identify more directly relevant audio requires the ability to express queries using multiple search phrases with complex logical and positional relationships. To address these requirements, Nexidia Structured Mining, a complement to the Phonetic Search tool, provides a unique capability for evaluating arbitrarily complex queries across a large audio archive and quickly separating out the relevant audio matching the given queries. With Structured Mining, users organize and analyze audio files according to the audio content itself, providing a wealth of data previously unobtainable.
.................................................................................... General Nexidia Phonetic Search Technology
 From call centers to podcasts, collections of digital media are being created at an ever-increasing rate. And while much valuable information may exist in the audio component of this media, there is currently no effective means to organize, search, and digest the data contained in the audio portion of this media in an efficient manner.
.................................................................................... Nexidia Enterprise Speech Intelligence (ESI) Language Pack Development
Nexidia’s Enterprise Speech Intelligence product suite offers a highly functional platform for the intelligent mining of audio-video content. By allowing each ESI product to make intelligent decisions regarding the intent of both the user and the speaker, the technology provides users with both the accuracy and flexibility required to apply business rules across a wide variety of verbal communication styles without training the system for each speaker.
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