Nexidia

Careers

As a global provider of the most revolutionary audio search technologies, we are always looking for people to help us take our company to the next level. We continue to attract and motivate highly-skilled professionals in the technology industry. At Nexidia, you will find a career that is both inspiring and challenging. Please email Nexidia at careers@nexidia.com.

Positions Currently Available

Senior Product Manager, Telephony and Infrastructure Integrations

Senior Product Manager/Director of Product Management

Senior Product Manager, Telephony and Infrastructure Integrations
The Senior Product Manager has a key role in establishing Nexidia’s vision, strategy, and product roadmap for Nexidia’s Contact Center Speech Analytics solutions, especially with regard to integration of applications into a wide variety of telephony infrastructures and other contact center systems. The role requires a high-energy individual who excels at working with cross-functional teams in a highly technical space and is comfortable in leading a team effort, as well as influencing others to achieve company objectives.

The Senior Product Manager is the champion for his/her products throughout each product's lifecycle, from strategic definition to technical design to end-of-life planning. The core objective of the Senior Product Manager is to optimize product profitability by maximizing customer satisfaction through timely delivery of appropriate and useful products/features, with clearly articulated product positioning that effectively communicates the value proposition of the Nexidia solution. The Senior Product Manager represents customer needs in product definition documents and on cross-functional program teams, ensures product acceptance in the market, and plans orderly transitions of products from one version to the next. Together with Product Marketing and Development, the Product Manager will help the company develop a product roadmap that ensures Nexidia offers highly competitive solutions to its customers.

Essential functions of the Senior Product Manager include creating business cases that define market forces, opportunity, and metrics, including return on investment. The Senior Product Manager develops market and product requirements for the Nexidia product/solution offering, based upon customer, competitive, technical, and market information, leading the organization to make key decisions, such as build vs. buy, etc. The Senior Product Manager defines the roll-out plans for delivering the individual products to market, develops product positioning, packaging and pricing strategies, and champions the product launch process for and within Nexidia, including with potential customers.

The ideal candidate has a strong and comprehensive technical background, with experience integrating applications into a wide variety of telephony infrastructures and other contact center systems, and a demonstrated ability to grasp, and then articulate, technical concepts and environments to a wide variety of audiences.  The ideal candidate can influence various parts of an organization with the necessary excellent interpersonal skills to quickly gather and distill information, build relationships with strategic customers and vendors outside of Nexidia (as well as with key people within Nexidia), and champion their ideas and products both inside and outside of Nexidia.

The ideal candidate also possesses strong technical and business analysis skills in order to quickly assess and remain abreast of the state of the Contact Center industry, especially with regard to telephony infrastructure. This includes synthesis of any promising new technologies, new applications of technology, standards activities, changes in buyer behavior and expectations, competitive vendor positioning or moves, etc.

Responsibilities Include:

• Work with partners, customers and Nexidia sales to understand business’ needs for integrating speech analytics with the telephony and application infrastructure of the contact center;
• Assist with the creation and maintenance of “Market Strategy Documents” for Nexidia’s solution set. Be a strong advocate for customer needs along with the rest of the organization;
• Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each release;
• Assist with the development of the functional/technical design for the features and functions called for by the product requirements;
• Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or products;
• Prioritize and update defects, improvements and enhancements;
• Design and develop product demonstrations;
• Participate in customer-facing sales meetings, events and user conferences as a technical product expert;
• Perform competitive analysis and become the reference point for knowledge of the competition’s equivalent product(s);
• Communicate the value of the Nexidia solutions to a wide range of audiences, including internal employees (primarily sales, services and support), customers, prospects, and partners.

Specific Experience/Skills Required:

• 7+ years experience with software product management or professional services, with concentration in contact center telephony infrastructure and technology;
• Excellent written and oral communication skills;
• Demonstrated experience as a persuasive and persistent advocate for customer needs;
• Excellent cross-functional team leader with strong project management experience;
• Demonstrated ability to take the initiative and work in a self-directed manner;
• Ability to thrive in a changing environment;
• Ability to communicate comfortably across all levels of corporate structure;
• Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market;
• Expertise in developing trend analysis and reporting;
• Contact Center Business experience preferred;
• Bachelors Degree (MBA preferred).

We offer a competitive salary, comprehensive benefits, equity participation and an entrepreneurial, innovative, team-oriented environment.

NOTE: The position is based in Atlanta, Georgia. Local Residents Preferred.

Senior Product Manager/Director of Product Management
The Sr. Product Manager/Director of Product Management will report to the SVP/GM, Media and will be responsible for the product vision, definition and management of Nexidia professional video products. This position will collaborate with Nexidia engineering, research, business development, sales and customers to develop and grow the product line.  The position is based in Palo Alto, California.

Responsibilities

• Establish short and long term product goals and strategies for the professional video products within media business unit.
• Collaborate on the creation of and manage the product vision and product roadmap to achieve product and revenue goals.
• Identify new areas for product development by analyzing Nexidia technology, customer requirements, workflows, market trends, and competitive gaps.
• Develop and drive deep relationships with customers to understand their needs, working with engineering and research to translate those needs into a direction and features that will ensure the continuing success of the product.
• Combine a data driven market understanding with customer feedback to prioritize products and features.
• Own the business success for the product, guiding pricing, distribution, and competitive positioning.
• Monitor progress of the product through the product development life cycle, identifying risks and opportunities, keeping senior management informed
• Be a spokesperson for the product in meetings with customers and press.
• Translate the product vision into well-crafted outbound marketing content on the web, in print and in rich media.

Required Attributes

• Entrepreneurship, Sense of Urgency: Candidate will possess a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position, not afraid to make decisions.
• Work ethic: Candidate can reject setbacks and enthusiastically persists until ambitious goals are achieved. The successful candidate will be resourceful and innovative at tackling complex challenges in a timely matter.
• Image and presence: Candidate will have significant exposure to customers and industry partners alike. As such, he or she must project the professional image of the company both internally and externally.
• Accountability: Candidate should be a results-oriented team player who leads by example, holds self accountable for performance, takes absolute ownership, and champions all aspects of customer and product initiatives.
• Problem solver: Candidate should be a strong, analytical problem solver with a common sense and practical solutions orientation

Desired Experience

• The ideal candidate will have at least ten years' experience in digital video or rich media product management, with an in-depth understanding of the market opportunities and ecosystem for professional video editing software, closed captioning, quality control, storage, MAM and metadata creation / management, localization, encoding, Internet and search technologies.  Understanding of video technologies is essential, with deep experience and knowledge in broadcast, post production, and online workflows particularly useful. 
• Significant and proven track record of defining market/product requirements and shipping successful products.
• Business management, pricing, sales and marketing knowledge and experience are highly valued.
• Strong written and verbal communication skills are core requirements.
• Must have strong, demonstrable track record of positive corporate customer interactions.
• A BA/BS degree in a technical field or equivalent experience is required, and an MBA or a related advanced degree is highly desirable.
• Broad existing industry relationships is highly desirable