Technology Advantages

How We Do It

What I tell my clients is that if you have one technology that you need to invest in, it’s speech analytics."
Terry Walls
Director of Customer Impact
Accenture

How We Do It

Optimal Technology Delivers
Optimal Results.

Let's face it, not all contact center technologies are made equal.  And when you're really trying to get to the heart of a problem, and test out several hypotheses, you don't want to be limited by what you can search for or the types of filters you can apply to the search. Nexidia's patented phonetic indexing and search technology delivers significant advantages over other search methodologies. Our fast, scalable and accurate technology translates to distinct benefits for your contact center and allows you to get the most out of our interaction analytics solution. Strengths of Nexidia’s technology include:

  • Explore without restriction: Ensure audio can be searched at any time, for any word thanks to Nexidia’s dictionary independent system. Follow new hypothesis or search for terms not anticipated at project on-set instantly. Quickly compare results found in channels such as chat and email to audio without re-indexing or updating a dictionary.
  • Make connections: Harness Nexidia’s ability to incorporate nearly any metadata field to form deeper cause and effect connections
  • Flexible platform: Integrate with nearly any recording system to capture interactions and metadata. Varying audio qualities, accents, formats and languages easily integrate as well.
  • Hosted and license solutions: Nexidia solutions can be installed on-site or accessed through a secure, hosted environment.

And in today's world where everyone wants the ability to harness big data, it is important to note that it is only through the benefits afforded by Nexidia's technology is this truly possible.  Without the ability to scale to 100% and index and search all the interactions, or to search for any term and quickly change gears to explore a new theory, or study the narrative versus the empirical one cannot leverage the benefits that big data can offer.

To learn more about Nexidia’s dictionary independent advantages, please watch our video.