Technology Advantages

How We Do It

The speech and natural-language technology Nexidia uses in its Interaction Analytics product is innovative and state-of-the-art.”
William Meisel
TMA Associates

How We Do It

Optimal Technology Delivers
Optimal Results.

Let's face it, not all contact center technologies are created equal.  While some may rely on looks alone, what's under the hood is just as important, and scalability, flexibility and speed matter. Nexidia's Neural Phonetic Speech Analytics™ technology delivers significant advantages over other solutions. Our patented technology translates to distinct benefits for your business and allows you to get the most out of customer interaction analytics. Strengths of Nexidia’s technology include:

  • Uniquely Scalable: Nexidia Search Grid™ architecture uses a MapReduce style framework, allowing for massively parallel, multi-tenant distributed processing of data on commodity hardware on in the cloud. The result? A system that expands when interaction volumes increase or data retention periods grow. So when other solutions require multiple instances of software in order to keep up with large implementations, we only need one logical instance of the system.
  • Explore without Restriction: Ensure audio can be searched at any time, for any word thanks to Nexidia’s phonetic indexing and search system. Follow new hypotheses or search for terms not anticipated at project on-set, instantly. Quickly compare results found in channels such as chat and email to audio without re-processing your audio.
  • Make Connections: Harness Nexidia’s ability to incorporate nearly any metadata field and quantify the events occurring in the interactions; this allows for the creation of metrics used for analysis and the formation of deeper cause and effect connections.
  • Flexible Platform: Integrate with nearly any recording system to capture interactions and metadata. Varying audio qualities, accents, formats and languages easily integrate as well.
  • Hosted and License Solutions: Nexidia solutions can be installed on-site or accessed through a secure, hosted environment.
  • Open Data Architecture: Nexidia’s system is purposely designed to make it easy to get information in and out, ensuring you’ll be able to use the information in big data environments.

And in today's world where everyone wants the ability to harness big data, it is important to note that it is only through the benefits provided by Nexidia's technology that this is truly possible.