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Interaction Analytics Brochures

Learn more about Nexidia's products and services
Nexidia Interaction Analytics®

Nexidia Interaction Analytics®

Brochure

Nexidia Interaction Analytics® software structures, synthesizes and analyzes multichannel contact center interactions – providing the crucial behavioral data needed to solve business challenges faced by your organization.
Nexidia Interaction Analytics for Communications

Nexidia Interaction Analytics for Communications

Brochure

Nexidia Interaction Analytics gives your communications company the crucial intelligence to address the challenges you most care about.
Nexidia Interaction Analytics for Financial Services

Nexidia Interaction Analytics® for Financial Services

Brochure

Nexidia Interaction Analytics provides financial services companies the ability to focus on performance and profitability as never before. As growing competition and increasingly complex regulations transform the financial services marketplace, organizations are focusing on profitability and performance as never before.
Nexidia Interaction Analytics for Healthcare

Nexidia Interaction Analytics® for Healthcare

Brochure

Nexidia Interaction Analytics can allow your healthcare company to remain competitive in the increasingly consumer driven, retail-like atmosphere.
Nexidia Interaction Analytics for Technology

Nexidia Interaction Analytics® for Technology

Brochure

Nexidia supports technology companies by addressing common, yet complex, challenges. With years of experience in the technology industry, we know your two largest pain points are providing excellent, yet cost effective technical support and powering the innovation lifecycle.
Nexidia Interaction Analytics for Accounts Receivable Management

Nexidia Interaction Analytics® for Accounts Receivable Management

Brochure

Nexidia understands the demands of your marketplace and offers a solution backed by industry-specific intelligence honed through years of working with accounts receivable organizations.
Improving Debt Collection Performance with Speech Analytics

Improving Debt Collection Performance with Speech Analytics

Brochure

Nexidia develops and markets a world-leading speech analytics solution that allows debt collection agencies to gain unparalleled insight into how their agents collect debt from their customers.
Nexidia Live Collection Assistant

Nexidia Live Collection Assistant

Brochure

Nexidia Live Collection Assistant is a tactical, real-time alerting solution designed specifically for the needs of the Accounts Receivable Management (ARM) industry.
Nexidia Managed Analytic & Business Services

Nexidia Managed Analytic & Business Services

Brochure

Nexidia’s experienced team, knowledge and technology resources help you move beyond using speech analytics to using analytics for business transformation.
First Call Resolution Analysis

First Call Resolution Analysis

Brochure

Improving First Call Resolution (FCR) leads to a lower overall call volume, better managed handle times and a reduction in the cost to serve. Nexidia can help.
Nexidia Proving Ground

Nexidia Proving Ground

Brochure

Nexidia Proving Ground gives hands on access to our patented Interaction Analytics platform. This dedicated, PCI-certified data environment is where you can experience the power of Nexidia Interaction Analytics first hand – using your own interaction data.
Nexidia Interaction Analytics for Debt Collection

Nexidia Interaction Analytics® for Debt Collection

Brochure

Nexidia’s patented dictionary-independent search functionality offers debt collection organizations the power to quickly and accurately pinpoint opportunities to increase collection effectiveness and reduce risk.
Nexidia Scan & Agent Assist

Nexidia Scan & Agent Assist

Brochure

Nexidia Scan and Agent Assist is a tactical, real-time monitoring and decisioning solution enabling contact centers to respond immediately to emerging issues as they are happening.
Nexidia Technology & Architecture for Interaction Analytics

Nexidia Technology & Architecture for Nexidia Interaction Analytics®

Research

Nexidia Interactions Analytics employs Neural Phonetic Speech Analytics,™ which combines the strengths of Automatic Speech Recognition (ASR) and phonetic indexing to yield highly accurate results.
Nexidia University

Nexidia University

Brochure

Nexidia University provides all of the learning tools needed for you to understand and distill business value from customer interaction analytics.
Nexidia Deployment & Support Services

Nexidia Deployment & Support Services

Brochure

From assessing your company's upfront requirements to providing technical support throughout, Nexidia Deployment and Support Services ensures you are set up for success.
Nexidia Capture

Nexidia Capture

Brochure

Call Recording – Quicker, More Efficient, More Affordable
AudioFinder for Collections

AudioFinder for Collections

Brochure

Nexidia AudioFinder is especially designed to bring the power of Nexidia’s technology into a simple application that can be installed on a single computer to meet the needs of smaller-scale collections companies.
Managed Analytic Services Call Driver Analysis

Managed Analytic Services Call Driver Analysis

Brochure

Nexidia's Call Driver Analysis gives you the insights that help pinpoint the call drivers that yield the greatest costs to your company.
Ventana Research Case Study: Analytics Transforms Customer Interactions

Ventana Resarch Case Study: Analytics Transforms Customer Interactions

Case Study

Ventana Research looks into how next-generation customer analytics can improve the outcomes of customer interactions if companies deploy dedicated analytics systems.
Neural Phonetic Speech Analytics™

Neural Phonetic Speech Analytics™

Scalability, Accuracy, Flexibility and lowest TCO. Neural Phonetic Speech Analytics has it all.
The Nexidia Approach

Nexidia Approach

Nexidia's Neural Phonetic Speech Analytics™ smartly combines the strengths of Large Vocabulary Continuous Speech Recognition “LVCSR” and phonetic indexing in a way that offers the most scalable, accurate, and flexible solution available.
Integrating Nexidia's Technology

Technology Integration

Whether for analyzing and reporting on customer call data, searching recordings for audio discovery and evidence gathering, or as the foundation for new and innovative rich media applications and portals, Nexidia technology can help your business unlock the value in audio and video content.
Compliance Management for Financial Services

Compliance Management for Financial Services

Brochure

Nexidia Compliance Management, powered by Nexidia Interaction Analytics, is a toolset designed for banking and capital firms in their endeavor to manage compliance and mitigate risk.

Nexidia Services Brochures

Find out how Nexidia can help you find vital insights in your customer interactions.
Nexidia Managed Analytic & Business Services

Nexidia Managed Analytic & Business Services

Brochure

Nexidia’s experienced team, knowledge and technology resources help you move beyond using speech analytics to using analytics for business transformation.
Managed Analytic Services Business Process Analysis

Managed Analytic Services Business Process Analysis

Brochure

Nexidia's Business Process Analysis provides your company with the ability to quickly mine calls and ensures that your contact centers posses the knowledge needed to objectively evaluate your business processes and enact positive change.
Managed Analytic Services Average Handle Time Analysis

Managed Analytic Services Average Handle Time Analysis

Brochure

Nexidia's Average Handle Time Analysis helps you identify the call times that have the extreme handle times and locate the broken processes that most result in inefficiencies.
Managed Analytic Services First Call Resolution Analysis

Managed Analytic Services First Call Resolution Analysis

Brochure

Nexidia's First Call Resolution Analysis takes a tailored, qualitative approach to measuring FCR rates and identifies and focuses on the business processes and agent behaviors that will yield your company the most improvement to FCR rates.
Managed Analytic Services Self-Help Effectiveness

Managed Analytic Services Self Help Effectiveness Analysis

Brochure

Nexidia's Self-Help Effectiveness Analysis can help your company reduce inefficiencies and provide the customer with the best possible service by keeping unnecessary calls out of your contact center agents' queues.
Managed Analytic Services Sales Effectiveness Analysis

Managed Analytic Services Sales Effectiveness Analysis

Brochure

With Nexidia's Sales Effectiveness Analysis, your company will be able to quantify agent performance and create a series of best practices based off your top performers.
Managed Analytic Services Collections Effectiveness Analysis

Managed Analytic Services Collections Effectiveness

Brochure

Nexidia Collections Effectiveness Analysis can help you ensure that your agents are regularly eliciting a 'promise to pay' while also staying within the regulatory guidelines to ensure your company avoids hefty fines and expensive litigation.
Managed Analytic Services Customer Satisfaction Analysis

Managed Analytic Services Customer Satisfaction Analysis

Brochure

Nexidia's Customer Satisfaction Analysis helps you uncover the reality of what happens during a call and enables your company to improve the business processes and agent behaviors most affecting the overall customer experience.
Managed Analytic Services Outsourcer Effectiveness Analysis

Managed Analytic Services Outsourcer Effectiveness Analysis

Brochure

Nexidia's Outsourcer Effectiveness Analysis helps to guarantee that your outsourced contact centers meet your company's strategic goals and quality standards.
Managed Analytic Services Agent Evaluation

Managed Analytic Services Agent Evaluation

Brochure

Nexidia's Agent Evaluation Analysis provides your contact centers with the information to quantify your best performers and to create more effective training and coaching methods based on those best practices.
Managed Analytic Services Product Analysis

Managed Analytic Services Product Analysis

Brochure

Nexidia's Product Analysis provides your company with the tools to quickly and efficiently mine calls for customer feedback about new products while ensuring that your contact center agents have the required knowledge to answer any and all questions once your product is live.
Managed Analytic Services Compliance Effectiveness Analysis

Managed Analytic Services Compliance Effectiveness Analysis

Brochure

Nexidia's Regulatory and Compliance Effectiveness Analysis provides your company with the tools to remain vigilant against potential breaches.
Nexidia Customer Advocacy Services

Nexidia Customer Advocacy Services

Brochure

The Nexidia Customer Advocacy Group serves as a point of contact to help expedite resolutions and get you the help you need in an easy, fast and beneficial manner.

Research and Case Studies

Ovum Research: Nexidia Compliance capabilities for financial services

Ovum Research: Nexidia Compliance capabilities for financial services

Research

Ovum Research details Nexidia’s latest enhancements to its core Interaction Analytics platform and the focus on adding capabilities to address risk and compliance issues within regulated environments such as financial services and healthcare
The Speech Analytics Guide - MyCustomerGuides

MyCustomerGuides - The Speech Analytics Guide

Research

A compresive intro into the world of Speech Analytics for Contact Centers
Ventana Research Perspective on Interaction Analytics

Ventana Research Perspective - Interaction Analytics

Research

Ventana explores the benefits of interaction analytics on improving the customer experience.
Atlantic Coast Media Group looks for faster time-to-insight: Ovum Case Study

Atlantic Coast Media Group looks for faster time-to-insight: Ovum Case Study

Case Study

Looking for faster time-to-insight, Atlantic Coast Media Group turned to Nexidia Interaction Analytics to find and fix operational issues across the board.
APEX increases collected revenue and compliance management

APEX increases collected revenue and compliance management

Case Study

Using the power of Nexidia Interaction Analytics, APEX Credit Management was able to increase revenues collected, remain more compliant, and increase performance management for its agents.
BlueCross BlueShield of Tennessee Case Study: Identifying root causes of customer calls

BlueCross BlueShield of Tennessee Case Study: Identifying root causes of customer calls

Case Study

BlueCross BlueShield of Tennessee found Nexidia’s solution unique in its fast processing of audio content and unparalleled ability to pinpoint the root cause of customer calls.
EarthLink Case Study: Using speech analytics to better manage outsourced operations

EarthLink Case Study: Using speech analytics to better manage outsourced operations

Case Study

A look at how EarthLink used Nexidia Interaction Analytics to better manger outsourced operations and reduce operational costs.
Nexidia, Blue Cross & Blue Shield of North Carolina, and the Voice of the Customer: A Frost and Sullivan Case Study

Nexidia, Blue Cross & Blue Shield of North Carolina, and the Voice of the Customer: A Frost and Sullivan Case Study

Case Study

Frost and Sullivan illustrates how Blue Cross and Blue Shield of North Carolina’s Voice of the Customer (VoC) program has enabled the company to identify and prioritize key challenges, cascade and coordinate insights across the enterprise, and capitalize on untapped value-creating opportunities.
Talk Talk boosts retention, sales, and tech support: A Frost & Sullivan Case Study

Talk Talk boosts retention, sales, and tech support: A Frost & Sullivan Case Study

Case Study

Looking to boost customer retention, sales, and technical support, Talk Talk partnered with Nexidia to store and analyze calls.
Nexidia 11 Research Brief by Ovum

Nexidia 11 Research Brief by Ovum

Research

Ovum details how Nexidia integrates voice, text, and early discovery features into Interaction Analytics 11.0.
Ovum Case Study: Optimizing customer interactions and quantifying outcomes

Ovum Case Study: Optimizing customer interactions and quantifying outcomes

Case Study

A case study detailing how Nexidia enabled a financial services compnay to optimize customer interactions and quantify outcomes
TalkTalk, a UK telecom, on ensuring sales consistency. A Case Study

TalkTalk, a UK telecom, on ensuring sales consistency. A Case Study

Case Study

Discover how TalkTalk is using speech analytics to ensure sales consistency across 278 agents in three outsourced partners, both on-shore and off-shore.
2015 Frost and Sullivan North American Customer Interaction Analytics New Product Innovation Award

2015 North American Customer Interaction Analytics New Product Innovation Award

Research

US-based Nexidia has developed a sophisticated customer interaction analytics solution designed to manage and analyze customer interaction data in order to provide the best possible customer experience.

Media Brochures

Nexidia Dialogue Search™

Nexidia Dialogue Search™

Brochure

Nexidia’s Dialogue Search enables content producers, owners, and consumers to type any combination of words or phrases, and in only seconds, find and preview any media clip where those words or phrases are spoken—independent of any captions, transcript, or metadata.
Nexidia QC™

Nexidia QC™

Brochure

The comprehensive analysis of Nexidia QC ensures the right caption file appears with the right media, in the right language, and that it is properly timed from ingest to playout and beyond.
Nexidia Comply™

Nexidia Comply™

Brochure

Nexidia Comply provides an accurate, scalable and affordable automation solution that empowers video program owners and distributors to verify that captions and video description across all of their outputs meet new FCC regulations.
PBS TechCon Closed Captioning Super Session

PBS TechCon 2015 Closed Captioning Super Session

Research

CC Quality, Descriptive Video, and IP Captions: The law, workflows & best practices
PBS TechCon 2014 Search and Automated Closed Captioning QC Verification

PBS TechCon 2014 Search and Automated Closed Captioning QC Verification

Research

A presentation on search in the absence of sufficient metadata and automated closed captioning QC verification from PBS TechCon.
Phonetic-Based Dialogue Search: The Key to Unlocking an Archive’s Potential

Phonetic-Based Dialogue Search: The Key to Unlocking an Archive’s Potential

Research

A discussion of the technology behind the phonetic-based search of dialogue used in products like the patented Nexidia Dialogue Search, Avid PhraseFind, and Boris Soundbite.
Automated QC Technology for Verifying Captions and Languages

Automated QC Technology for Verifying Captions and Languages

Research

An explanation of the technology behind Nexidia QC and other automated caption quality control products and how broadcasters can use automated quality control in their own workflows.
NAB 2014: Automated QC Technology

NAB 2014: Automated QC Technology

Research

A presentation discussing automated QC technology for verifying captions, video description and languages.
NAB 2014: Phonetic-Based Dialogue Search

NAB 2014: Phonetic-Based Dialogue Search

Research

A presentation discussing the power of phonetic-based dialogue search has to unlock otherwise hidden insights in your media archive.
Automated Closed Captioning and Descriptive Video Compliance

Automated Closed Captioning and Descriptive Video Compliance

Research

A presentation detailing Turner Broadcasting's work with Nexidia in automating their closed captioning and descriptive video compliance processes.

Legal Brochures

Audio Discovery OnDemand

Audio Discovery OnDemand

Brochure

Nexidia’s Audio Discovery OnDemand service rapidly processes, analyzes, and organizes sound recordings, giving legal professionals access to audio content in a familiar review environment.
Audio Discovery Overview

Audio Discovery Overview

Brochure

Nexidia’s Audio Discovery technology uncovers relevant information and solves the considerable challenges of audio search and review.
Compliance Management for Financial Services

Compliance Management for Financial Services

Brochure

Nexidia Compliance Management, powered by Nexidia Interaction Analytics, is a toolset designed for banking and capital firms in their endeavor to manage compliance and mitigate risk.
Audio Discovery is on the Rise

Audio Discovery is on the Rise

Brochure

Over the last decade, federal and foreign regulatory agencies have increased their investigatory and compliance workload. These agencies have increasingly adopted Nexidia’s Forensic Search to efficiently review thousands of hours of recorded content.
Audio Discovery Early Case Assessment

Audio Discovery Early Case Assessment

Brochure

Nexidia’s Audio ECA helps law firms and their clients get a cost-effective overview of the size and scope of relevant audio content.
Nexidia and Relativity Integration

Nexidia and Relativity Integration

Brochure

By using Nexidia’s plug-in, regulatory and litigation teams can integrate and manage their most important content in Relativity’s web-based discovery platform as well.
Intro to Requesting and Collecting Audio Data

Intro to Requesting and Collecting Audio Data

Brochure

A brief introduction to the ways that audio systems and discovery may be different from other ESI.
Audio: The Forgotten Electronically Stored Information

Audio: The Forgotten Electronically Stored Information

Research

Learn about the importance of electronically stored information and how Nexidia can help you discover vital insights.
Proving the Defensibility of Phonetic Audio Search in Civil Discovery

Proving the Defensibility of Phonetic Audio Search in Civil Discovery

Research

Nexidia provides audio search tools whose overall performance is tested and documented, and whose accuracy can be demonstrated if necessary on a case-specific basis.
A Review of Swap Transactions

A Review of Swap Transactions

Research

Nexidia's phonetically-based technology helps reduce inaccuracies caused by factors such as background noise and foreign languages.
Nexidia AudioFinder

Nexidia AudioFinder™

Brochure

Nexidia enables these professionals to easily discover valuable information from audio with Nexidia AudioFinder.
Nexidia Search and Discovery

Nexidia Search and Discovery

Brochure

Whether you are responding to a regulatory request, a discovery demand, or an internal investigation, Nexidia Search makes audio recordings easily reviewable and replaces the costly process of manual transcription and human listening with an efficient alternative.

Government Brochures

Automatic Language Identification of Audio

Automatic Language Identification of Audio

Research

Nexidia has developed a set of tools that completely automate the process of analyzing an audio clip to determine with high accuracy what language is being spoken within that clip.
How Nexidia Technology Increases the Efficiency of Human Transcribers

How Nexidia Technology Increases the Efficiency of Human Transcribers

Research

Discover a set of novel techniques developed by Nexidia that allow both experienced and novice transcribers to significantly improve their throughput while preserving and even increasing the quality of the resulting transcripts.
Nexidia's Phonetic Based Speech Analytics: A Robust Solution to Language Variation

Nexidia's Phonetic Based Speech Analytics: A Robust Solution to Language Variation

Research

Nexidia's phonetic based approach means that its speech analyzer uses phonemes, the smallest unit of sound in speech used, to make meaningful contrasts between words.
AudioFinder Defense Overview

AudioFinder Defense Overview

Brochure

Nexidia AudioFinder works in more than 40 languages across a broad range of signals and acoustic qualities, including low quality telephony and radio traffic.
Uncover Critical Intelligence with Nexidia's Search Technology

Uncover Critical Intelligence with Nexidia's Search Technology

Brochure

Nexidia Search provides in-depth ad-hoc searches for spoken topics across any amount of recorded content.
AudioFinder for Public Safety

AudioFinder for Public Safety

Brochure

Nexidia Search provides in-depth ad-hoc searches for spoken topics across any amount of recorded content.
Government Capabilities List

Government Capabilities List

Brochure

An overview of Nexidia AudioFinder.
Nexidia Workbench Software Development Kit

Nexidia Workbench Software Development Kit

Brochure

Nexidia Workbench Software Development Kit (SDK): Nexidia’s primary application programming interface tool and provides developers with access to all the core capabilities of the Nexidia phonetic indexing and search solutions.
Government Solutions

Government Solutions

Brochure

Nexidia enables armed forces organizations, homeland security, and law enforcement to tap into the massive amounts of recorded audio communications at the fastest speeds, highest accuracy and with the most flexible deployment options.