Nexidia’s flexible, open application systems architecture integrates easily into most enterprise infrastructures and workflows. Nexidia technology can be used in a wide range of applications and services including most industry-standard and proprietary recording systems, switching environments, web services architectures and text interaction sources.
Whether for analyzing and reporting on customer call data, searching recordings for audio discovery and evidence gathering, Nexidia technology can help your business unlock the value in audio and video content.
Nexidia Data Exchange Framework allows Nexidia to integrate directly into a contact center's switching environment, accessing calls and meta-data directly from the source and storing content in a standard file system architecture. This provides the most immediate access to call center content so speech analytics can be integrated directly into a broader business intelligence system.
Nexidia provides seamless integration to all leading call recording vendors, audio loggers and in-house solutions. Nexidia enables customers to not only leverage existing investments in existing recorder infrastructure by enabling highly scalable search and analysis of this audio, but it also does it without requiring costly infrastructure upgrades.
Nexidia integrates to all recording platforms including:
In addition, Nexidia integrates with a variety of in-house developed recording platforms
Nexidia technology can intake and process audio and video recorded in all major formats including codecs supported by QuickTime DirectShow and Flash. No matter what your source material, Nexidia can make it searchable in a matter of minutes without modifying or destroying the originals.
RFC 5322 for email and RFCs 2045, 2046, and 2047 for MIME structures; or Microsoft's MS-OXMSG (.msg) file format.
Chats sessions in CSV or XML formats
Surveys, Case notes and general text documents in file formats such as those used by Microsoft Office and Adobe Acrobat.