The cold, hard fact is that customer defection is costly. More and more companies are discovering that avoiding customer churn is more vital than ever. In fact, reducing churn by only 1% can result in an addition of millions of dollars to your company’s bottom line. Customer retention is, at heart, about being proactive and predicting the possibility of churn before it happens. The good news is that you have all the indicators of imminent customer defection coming from the customers themselves; hidden in plain sight in past customer contacts. The problem is that, for a lot of companies, that data lacks any real context.
Through the use of Nexidia Analytics, your company can begin to make sense of all that’s been said in the past by customers who’ve left in order to create business processes that solve problems before they even arise. By analyzing thousands of hours of interactions, Nexidia gives you the ability to provide context, chart trends, and find the root causes of customer churn. This information allows your company to create processes that will reduce customer deflection and, with Nexidia's help, enables you to quantifiably measure the success of the programs. Nexidia Analytics helps provide insight into the customer experiences that are most likely leading to churn and allows companies to:
Learn more about Nexidia's products and services and how you can become a hero to your customers.
Learn how Nexidia's Products and Services can help you become a hero to your customers.