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Nexidia's technology provides vital insight into your company's business processes, however, technology alone cannot prioritize goals or implement a plan for change. Nexidia’s Consulting and Professional Services bridges the gap between insight and transformation. By taking advantage of Nexidia's Consulting Services, your company will enjoy increased speed-to-insight, lower costs, and a faster return on investment.

Identifying the Challenges: Finding the Solutions

Throughout the many years of working with companies across industries, Nexidia’s Managed Analytic Services Team has identified the most common and pressing challenges your company will face. Through a focused analysis of those issues, Nexidia can help your business ask the right questions to come up with the right answers.
Managed Analytic Services Call Driver Analysis

Managed Analytic Services Call Driver Analysis

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Nexidia's Call Driver Analysis gives you the insights that help pinpoint the call drivers that yield the greatest costs to your company.
Managed Analytic Services Business Process Analysis

Managed Analytic Services Business Process Analysis

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Nexidia's Business Process Analysis provides your company with the ability to quickly mine calls and ensures that your contact centers posses the knowledge needed to objectively evaluate your business processes and enact positive change.
Managed Analytic Services Average Handle Time Analysis

Managed Analytic Services Average Handle Time Analysis

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Nexidia's Average Handle Time Analysis helps you identify the call times that have the extreme handle times and locate the broken processes that most result in inefficiencies.
Managed Analytic Services First Call Resolution Analysis

Managed Analytic Services First Call Resolution Analysis

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Nexidia's First Call Resolution Analysis takes a tailored, qualitative approach to measuring FCR rates and identifies and focuses on the business processes and agent behaviors that will yield your company the most improvement to FCR rates.
Managed Analytic Services Self-Help Effectiveness

Managed Analytic Services Self Help Effectiveness Analysis

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Nexidia's Self-Help Effectiveness Analysis can help your company reduce inefficiencies and provide the customer with the best possible service by keeping unnecessary calls out of your contact center agents' queues.
Managed Analytic Services Sales Effectiveness Analysis

Managed Analytic Services Sales Effectiveness Analysis

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With Nexidia's Sales Effectiveness Analysis, your company will be able to quantify agent performance and create a series of best practices based off your top performers.
Managed Analytic Services Collections Effectiveness Analysis

Managed Analytic Services Collections Effectiveness

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Nexidia Collections Effectiveness Analysis can help you ensure that your agents are regularly eliciting a 'promise to pay' while also staying within the regulatory guidelines to ensure your company avoids hefty fines and expensive litigation.
Managed Analytic Services Customer Satisfaction Analysis

Managed Analytic Services Customer Satisfaction Analysis

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Nexidia's Customer Satisfaction Analysis helps you uncover the reality of what happens during a call and enables your company to improve the business processes and agent behaviors most affecting the overall customer experience.
Managed Analytic Services Outsourcer Effectiveness Analysis

Managed Analytic Services Outsourcer Effectiveness Analysis

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Nexidia's Outsourcer Effectiveness Analysis helps to guarantee that your outsourced contact centers meet your company's strategic goals and quality standards.
Managed Analytic Services Agent Evaluation

Managed Analytic Services Agent Evaluation

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Nexidia's Agent Evaluation Analysis provides your contact centers with the information to quantify your best performers and to create more effective training and coaching methods based on those best practices.
Managed Analytic Services Product Analysis

Managed Analytic Services Product Analysis

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Nexidia's Product Analysis provides your company with the tools to quickly and efficiently mine calls for customer feedback about new products while ensuring that your contact center agents have the required knowledge to answer any and all questions once your product is live.
Managed Analytic Services Compliance Effectiveness Analysis

Managed Analytic Services Compliance Effectiveness Analysis

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Nexidia's Regulatory and Compliance Effectiveness Analysis provides your company with the tools to remain vigilant against potential breaches.